Recommendations for the safe use of bankcards

OTP Bank intends to provide the highest level of safety for its clients for the arrangement
of financial matters. Our Bank does its best to protect the interests of its
clients but your cooperation is also essential.

Below we would like to provide you with a few pieces of advice about how you can use your bankcard safely so that you will not face any inconveniences in the future.

Lost or stolen card?

  • The quickest way is via menu-point 0 of the OTPdirekt automated telephone service. Just dial (06 1) 3 666 666, then choose menu-point 0. You need to know the number and expiry date of your card in order to block it, so please memorise them.
  • You can also block your card via the OTP HelpDesk on (06 1) 3666 000, or at any OTP branch. In the latter case, all you need to present is a valid form of ID to have your card blocked.

If you think there's been a mistake regarding a bankcard transaction already posted to your account,
you can make a inquiry to our bank by filling in a Card inquiries form,
available at the bank's branches.


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